Guest Appearance: Max & Marilyn Hartman

Max & Marilyn: Customer Service is #1

“I am a lion and I refuse to talk, to walk, to sleep with the sheep. I will hear not those who weep and complain, for their disease is contagious. Let them join the sheep. The slaughterhouse of failure is not my destiny.” – Og Mandino

“The plans I have for you declares the Lord plans to prosper you and not to harm you plans to give you hope and a future.” – Jeremiah 29:11
“I am a lion and I refuse to talk, to walk, to sleep with the sheep. I will hear not those who weep and complain, for their disease is contagious. Let them join the sheep. The slaughterhouse of failure is not my destiny.” – Og Mandino

“The plans I have for you declares the Lord plans to prosper you and not to harm you plans to give you hope and a future.” – Jeremiah 29:11

Message the Guest

About Creations with Hart

I suffered a work injury that kept me home, stuck on leave for months. Being home without anything to do was driving me flippin’ crazy! Little did I know it was the best-worst thing that could’ve possibly happened to me….. In an effort to stay sane, I discovered a new hobby: woodworking. I had no clue what I was doing – I mean, I wasn’t exactly a professional carpenter. After playing around with a few pieces in the garage, I convinced my husband to show me a few tricks (he was a bit nervous about showing me how to use power tools, lol). We realized we had a mutual love of working with wood and this became our nightly hobby. We made all sorts of pieces like tables, doors & signs but nothing was as meaningful as when we carved our first flag…. We made a wooden flag for a local military veteran who suffered from PTSD. I’m married to an Army veteran and always wanted to give back to those who’ve served but couldn’t figure out how. Within a week, we designed and hand-carved flags that represented fallen soldiers and first responders. I, my husband, and two young sons began assembling and painting beautiful flags and the response we received was incredible! People began purchasing them to give to loved ones who’ve served in the military and we were receiving heartfelt messages from the people who received them. I didn’t realize the effect our flags would have on people. We are humbled every time our customers share their military stories with us. When they tell us how much they cried because our flags brought back tender memories, my heart just drops.

I suffered a work injury that kept me home, stuck on leave for months. Being home without anything to do was driving me flippin’ crazy!

Little did I know it was the best-worst thing that could’ve possibly happened to me…..

In an effort to stay sane, I discovered a new hobby: woodworking. I had no clue what I was doing – I mean, I wasn’t exactly a professional carpenter. After playing around with a few pieces in the garage, I convinced my husband to show me a few tricks (he was a bit nervous about showing me how to use power tools, lol).

We realized we had a mutual love of working with wood and this became our nightly hobby. We made all sorts of pieces like tables, doors & signs but nothing was as meaningful as when we carved our first flag….

We made a wooden flag for a local military veteran who suffered from PTSD. I’m married to an Army veteran and always wanted to give back to those who’ve served but couldn’t figure out how. Within a week, we designed and hand-carved flags that represented fallen soldiers and first responders. I, my husband, and two young sons began assembling and painting beautiful flags and the response we received was incredible!

People began purchasing them to give to loved ones who’ve served in the military and we were receiving heartfelt messages from the people who received them. I didn’t realize the effect our flags would have on people. We are humbled every time our customers share their military stories with us. When they tell us how much they cried because our flags brought back tender memories, my heart just drops.

 

About Episode

Creations with HART by Max and Marilyn Hartman is a veteran-owned, family-operated woodworking business. They specialize in making flags for veterans but can also make your custom dreams come true! Listen to their episode to learn about their entrepreneurial journey!

 

Resources and Important Links

How you can listen and access the show

Similar Episodes & Guests

James Rose: Automation and How To Reclaim Time
James Rose: Automation and How To Reclaim Time

If you take a look around the endless arena of business, and how we communicate with clients, coworkers, and others, you would probably say you wish things would be a little more straightforward. Communication is one of the biggest areas we try to improve within the larger subject of productivity. It is estimated that 75% of global organizations are expected to increase their use of productivity tools in the coming months and years.

We’ve seen some amazing tools, concepts, and inventions brought to the forefront, in the name of improving communication, productivity, and more. Our guest today is just one example of the brilliant entrepreneurs who are striving to make not only their work a little easier but the work of those around them, as well.

Here at Ignite Your Business, we’re thrilled to talk about Content Snare and more with James Rose!

Peter Amara: What is the first step in the marketing research process?
Peter Amara: What is the first step in the marketing research process?

Even if you yourself don’t drink coffee, the odds are pretty good that virtually everyone around you does. In 2015 alone, we spent over 74 billion dollars on coffee here in the US alone. Imagine what the numbers are like for the industry on a global scale!

We like our coffee, is all we’re saying.

It would almost seem as though the world does not need more coffee shops, but that is not the case. One of the most interesting things to emerge in the past decade is the idea that any kind of retail shop be opened with a specific purpose in mind. The story behind our favorite local haunts has become almost as important to us as what we buy itself, including our favorite magical bean. We can basically pick and choose retailers that reflect our own personalities and beliefs.

To that end, if you’ve ever wanted to learn more about coffee shops opened by and for U.S. military veterans, you’re going to love who we’re talking about within this episode!

Latoya Cooper: How to start a Geek Clothing Brand
Latoya Cooper: How to start a Geek Clothing Brand

By the summer of 2019, Disney’s run of movies based on Marvel Comics characters had made over 22 billion in ticket sales. This translates to a lot of people who love to buy things like geek-themed apparel. The average geek is spending over $100 a year on apparel specific to their interests. Some are spending several hundred dollars a year. That only covers apparel.

And within geek apparel, you can find entrepreneurs and creative minds creating clothing that hits even more specific notes. Do you know someone who loves geek culture, but they’re also an entrepreneur? Perhaps a veteran, as well? Where would you go to buy such specific items?

These are questions answered beautifully by our guest, Latoya Cooper from Chic Geek Apparel.