Guest Appearance: Dr. Paul Kim

Dr. Paul Kim: Growing Your Network With An Ideal Customer Experience

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About MASQ Optical

Dr. Paul Kim is the founder of MASQ Optical, stands with the eye care community in the long-standing practice of giving back in the neighborhoods we serve. After fulfilling his Army duty, he continued to provide eyecare for many people in his community where he was able to observe the customers’ frustration with the whole eyewear buying experience.

With these frustrations in mind, he launched his business, paring premium frame and lenses to offer a simple way to buy glasses creating the customer experience that has helped ignite MASQ Optical towards the success it is today! Tune in to his episode to find out how you can create the customer experience that would fit your brand best!

Dr. Paul Kim is the founder of MASQ Optical, stands with the eye care community in the long-standing practice of giving back in the neighborhoods we serve. After fulfilling his Army duty, he continued to provide eyecare for many people in his community where he was able to observe the customers’ frustration with the whole eyewear buying experience.

With these frustrations in mind, he launched his business, paring premium frame and lenses to offer a simple way to buy glasses creating the customer experience that has helped ignite MASQ Optical towards the success it is today! Tune in to his episode to find out how you can create the customer experience that would fit your brand best!

About Episode

We’ve all heard plenty of business pitches about customer-oriented models. It seems like these days, everyone is about customer service, but who is actually offering it? Today’s guest sets the standard for what is possible for your business when one truly puts pleasing the client above all else.

After a career in the United States Army Captain Kim returned home to work as an optometrist. Upon his return he was shocked by what he saw. His eyewear customers were leaving the store without buying glasses. He noticed their frustration with the lack of clarity throughout the whole buying process. They were confused by the different lens options complicated insurance benefits and unclear pricing. With the customer’s experience in mind he launched MASQ Optical pairing premium frames and lenses to offer a simple and fun way to buy glasses. Delivering quality, value, and clear pricing became the foundation of MASQ.

Resources and Important Links

Dr. Paul KimMASQ Optical

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